We had absolutely no idea how to go about purchasing a new home. We started by calling Joel Ramos, which turned out to be the best thing we could have done. Joel went out of his way to explain every detail and he set expectations for the entire process. He made himself available for questions and concerns pretty much 24/7 and he maintained constant patience with us. He acted as an informative guide on visits to properties that we were seriously considering purchasing, and he was a firm negotiator with the sellers on our behalf once we chose the home we wanted. Most importantly, he was honest about everything and you can tell he actually cares about his clients. We didn't feel like just another sale for him, and we whole-heartedly believe that the purchase of our new home would not have been a possibility without his help.