Words cannot describe how lucky we were to work with Joel Ramos. We are first time home buyers and were guided the whole way through this crazy process with such care and professionalism. Joel was very responsive to our questions and took care of things properly. He answered all of our questions and was very accessible by email, text, and phone. You could tell that Joel is someone that truly enjoys his job and treats everyone with utmost respect. He was very knowledgeable and was able to guide us when there were multiple offers on the house we wanted. It took us about 4 months to find a home, Joel was patient and kept us positive during our search and showed us dozens of homes. When he was out of town for the weekend, his wife Kim who is also a real estate agent was able to show us houses on short notice. He also coordinated home inspections for us, reviewed the findings and provided us good advice. He has an in depth understanding of the legal terms & conditions within each contract and educated us on the whole process from submitting an offer, loan application and closing through escrow. I recommend Joel to anyone who is looking for a full service and personal approach to the home buying process.